Repair Service For Phantom 4
- Step 1: Purchase Repair Service
- Step 2: Ship us your drone
- Step 3: Receive diagnosis and estimate
- Step 4: Physical repair
- Step 5: Fine tuning & Testing
- Step 6: We ship it back to you
- Final Step: 100% satisfaction guarantee
The team at AerialMediaPros pride ourselves on excellent customer service and top of the line products. That commitment extends fully into our repairs department.
We can get you back in the air quickly, and keep you up to date every step of the way.
This repair service is for Phantom 4, Phantom 4 Pro, and Phantom 4 Advanced drones.
Ready to get back in the air?
HERE’S HOW IT WORKS
STEP 1: Purchase Repair Service
Click add to cart and check out as with any other item.
STEP 2: Send Us Your Drone
Once you’ve purchased the repair service, please pack and ship your drone and remote controller only in a standard shipping box. Sending your aircraft in an oversized case may incur additional return shipping costs. Also, please do not include batteries, chargers, or other accessories.
Please fill out and include downloaded form in your box, and ship to:
19850 Nordhoff Place
Chatsworth, CA 91311
STEP 3: Diagnosis & Estimate of Cost
Our knowledgeable and experienced technicians will diagnose your aircraft to understand what will be needed to repair your aircraft. Once they have a clear idea of the necessary parts, they will contact you to get approval to continue with the repair.
Don’t worry, labor is included in the original repair service purchase.
Our goal is to provide you and your drone with expert service while getting you back in the air as fast as possible. Excluding cameras/gimbals, most repairs can be completed with less than $400 in parts. In order to expedite your repair, we request a pre-approval in this amount. If the cost of necessary parts is less than $400, you will only be charged the lesser amount for the parts used. If the cost of necessary parts is greater than $400, a repair technician will contact you to discuss and approve before proceeding with the repair.
STEP 4: Physical Repair
Once you approve the parts for your repair, our techs will get to work repairing your drone!
STEP 5: Fine Tuning $ Testing
Before sending out your repaired drone, we make sure all of the firmware is updated and sensors are calibrated before taking your drone up for a thorough test flight to ensure your drone is in peak condition.
STEP 6: Return Shipping
Return shipping via UPS Ground (in continental U.S.) is included in the repair service.* We will ship your drone back in a standard shipping box with custom foam to ensure your aircraft is as safe as possible on its way back to you.
* - Drones sent in oversized cases or "tough cases" may incur additional shipping charges.
- Return shipping (via UPS Ground)