The team at Aerial Media Pros pride ourselves on excellent customer service and top of the line products. That commitment extends fully into our repairs department.
We can get you back in the air quickly, and keep you up to date every step of the way.
This Repair Service is for repairs of DJI Mavic Pro, Mavic Pro Platinum, and Mavic Air.
Mavic Air repairs may have an extended repair time period due to limited availability of parts.
Ready to get back in the air?
HERE’S HOW IT WORKS
STEP 1: Purchase Repair Service
Click add to cart and check out as with any other item.
STEP 2: Send Us Your Drone
Once you’ve purchased the repair service, please pack and ship your drone and remote controller only in a standard shipping box. Sending your aircraft in an oversized case may incur additional return shipping costs. Also, please do not include batteries, chargers, or other accessories.
Please fill out and include the downloaded form
in your box and ship to:Aerial Media Pros Repairs [Your Order Number]
19850 Nordhoff Place
Chatsworth, CA 91311
STEP 3: Diagnosis & Estimate of Cost
Our knowledgeable and experienced technicians will diagnose your aircraft to get a better understanding of what will need to be repaired. Once they have a clear idea of the necessary parts, they will contact you to get approval to continue with the repair.
Don’t worry, labor is included in the original repair service purchase.
Our goal is to provide you and your drone with expert service while getting you back in the air as fast as possible. Excluding cameras/gimbals, most Mavic Pro repairs can be completed with less than $175 in parts. In order to expedite your repair, we request a pre-approval in this amount. If the cost of necessary parts is less than $175, you will only be charged the lesser amount for the parts used. If the cost of necessary parts is greater than $175, a repair technician will contact you to discuss and approve before proceeding with the repair.
STEP 4: Physical Repair
Once you approve the parts for your repair, our techs will get to work repairing your drone!
STEP 5: Fine-Tuning $ Testing
Before sending out your repaired drone, we make sure all of the firmware is updated and sensors are calibrated before taking your drone up for a thorough test flight to ensure your drone is in peak condition.
STEP 6: Return Shipping
Return shipping via UPS Ground (in the continental U.S.) is included in the repair service.*
We will ship your drone back in a standard shipping box with custom foam to ensure your aircraft is as safe as possible on its way back to you.
* - Drones sent in oversized cases or "tough cases" may incur additional shipping charges.
We do not fix water damaged or flyaway units. Please do not ship us damaged lipo batteries. Customers will be charged a disposal fee of $25 per damaged battery.
Aerial Media Pros cannot be held responsible for any future issues or parts that may fail.
Gimbals and cameras are not repairable with this service. We can only replace the gimbal and camera units.
Any modified remotes will not be used for our final test flight. We will also not be held liable for any crashes. The Repair Service is non-refundable if the customer chooses not to replace the parts needed after the repair has started.
If the customer decides they do not want their drone repaired after a diagnosis, the service fee will be adjusted as follows:
- Aerial Media Pros Repair Fee is adjusted to $100 if customer declines repair after drone has been diagnosed. (Includes return shipping cost to domestic 48 states)
- Aerial Media Pros Repair Fee is adjusted to $50 plus shipping of old drone if the customer declines repair but opts to purchase a new drone.
- Aerial Media Pros Repair Fee is adjusted to $50 when old drone is abandoned and customer declines repair but opts to purchase a new drone
- Aerial Media Pros Repair Fee for water damage or flyaway is adjusted to $50. (Includes return shipping cost to domestic 48 states)
Final repair balance must be paid by the customer within 14 days of completing the repair.
Once a repaired product is shipped back and received by the customer, all claims must be made within 7 days of receiving the item.
By purchasing this repair service, you agree to these terms. This service is for customers in the USA only.
Please click to download our Repair Service Form. For a quick and painless repair, please read and complete the form before including it in the box with your broken drone.
Click to Download